These Terms and Conditions (“Terms”) govern your access to and use of the Ravera platform and any related websites, applications, and communications channels (collectively, the “Services”) operated by Ravera Group LLC (“Ravera,” “we,” “us,” or “our”). These Terms also govern the SMS messaging program described in Section 4 (“SMS Program”).
By accessing the Services, submitting an inquiry, application, or other information through the Services, exchanging communications with a Property using the Services, or opting in to the SMS Program, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Services.
The Services are intended for users located in the United States and are not directed to users outside the United States.
1. About Ravera and the Services
Ravera is a property management software and CRM platform used by residential real estate operators (“Property Managers” or “Properties”) to manage leasing, applications, residency, payments, maintenance, and communications. The Services include AI-assisted communication infrastructure that operates across SMS, voice, email, and chat channels on behalf of Properties. The AI assistant operating under the Ravera brand is referred to in these Terms as the “Ravera AI Assistant.”
When you interact with a Property through the Services, the Property is responsible for its own services, units, leases, applications, and tenancy decisions. Ravera operates the underlying software and communication infrastructure that the Property uses, but Ravera does not own, lease, manage, or rent any real property, and Ravera is not a party to any lease or rental relationship between you and a Property. Nothing in these Terms creates any agency, partnership, joint venture, or employer-employee relationship between Ravera and you, or between Ravera and any Property.
2. Eligibility and Accounts
You must be at least 18 years old to use the Services. By accessing the Services, you represent that you are at least 18 and that you have the legal authority to enter into these Terms.
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate, current, and complete information when prompted, and to keep your information updated. Notify us immediately at support@ravera.co if you believe your account has been accessed without your authorization.
3. Acceptable Use
You agree to use the Services lawfully and in accordance with these Terms. You will not:
- submit false, misleading, or fraudulent information;
- impersonate another person or misrepresent your affiliation with any person or entity;
- use the Services to harass, threaten, defame, or harm any person;
- attempt to access another user’s account or any non-public area of the Services;
- interfere with or disrupt the Services, including by introducing malware or attempting to bypass security or authentication;
- reverse-engineer, decompile, or otherwise attempt to derive source code from the Services, except to the extent permitted by law;
- scrape, crawl, or use automated tools to extract data from the Services without our written permission;
- use the Services to send unsolicited messages or to engage in any activity that violates applicable telecommunications, anti-spam, or consumer-protection laws (including the TCPA, CAN-SPAM Act, and analogous state laws); or
- use the Services in any manner that violates the federal Fair Housing Act, state fair-housing laws, or other anti-discrimination laws.
We may suspend or terminate access for any user who violates these provisions or whose use poses a risk to the Services or to other users.
4. SMS Messaging Program Terms
4.1 Program Name and Description
Program Name: Ravera Property Messaging
Program Description: When you opt in, you will receive recurring transactional and conversational SMS messages from a Property using Ravera regarding your inquiry, tour, application, lease, residency, payments, maintenance, and lease renewal. Messages are delivered through Ravera’s SMS infrastructure on the Property’s behalf. Some replies may be sent by the Ravera AI Assistant; a human agent at the Property is available at any time. The Program is intended for individuals who have a leasing inquiry with, an application pending at, or an active or recent residency at a Property using Ravera.
4.2 How to Opt In and TCPA Consent
You may opt in to the Program by any of the following methods:
- Web/online opt-in. Submitting your phone number on a Property’s leasing inquiry form, guest card, or rental application form (powered by Ravera) and checking the SMS consent checkbox indicating that you agree to receive text messages.
- Written agreement. Signing a lease or resident agreement with a Property using Ravera that includes a written SMS consent clause authorizing the Property to send SMS messages to your phone number on file.
- Initiating a conversation. Sending a text message to a Property’s phone number, in which case you consent to a two-way conversation thread for the topic of your inquiry. The first reply in any new conversation thread will identify the AI assistant, where applicable, and will include opt-out instructions.
By opting in to the Program, you provide your prior express written consent under the Telephone Consumer Protection Act to receive SMS messages from the relevant Property at the phone number you provided, including messages sent using automated telephone dialing systems and AI-generated content. Your consent is not a condition of any purchase, rental, or other transaction.
You represent that the phone number you have provided is a number assigned to you, that you are authorized to consent to receive messages at that number, and that you will notify the Property promptly if the number is reassigned or if you no longer wish to receive messages.
4.3 Message Frequency
Message frequency varies based on your relationship with the Property and your activity. You may receive messages relating to:
- leasing inquiries and follow-ups;
- tour confirmations, reminders, and reschedules;
- application status, document requests, and approvals;
- lease updates and renewal offers;
- rent and payment reminders, payment confirmations, and late-payment notices;
- maintenance request acknowledgements, scheduling, and completion notices;
- account and access notifications; and
- replies to your inbound messages.
4.4 Message and Data Rates
Message and data rates may apply. Charges depend on your wireless carrier and plan. Ravera and the Property are not responsible for any carrier charges you incur in connection with the Program.
4.5 How to Opt Out
You can opt out of the SMS Program at any time by replying STOP to any message you receive from a Property using Ravera. After you reply STOP, you will receive a single confirmation message and will not receive further messages from that Property’s Program unless you opt in again.
You may also opt out by replying CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL.
If you opt out, you may continue to receive non-SMS communications (such as email or in-portal notifications) where you have separately authorized them or where they are necessary for the Property to fulfill its obligations to you.
4.6 How to Get Help
Reply HELP to any message to receive support information, including how to contact the Property and how to opt out. You may also email support@ravera.co or contact the Property directly using the contact information they have provided to you.
4.7 Supported Carriers
The Program is available on most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, US Cellular, Boost, MetroPCS, Cricket, Google Fi, and others. Wireless carriers are not liable for delayed or undelivered messages.
4.8 Privacy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect information collected through the Services. Mobile information collected through SMS opt-in will not be shared with or sold to third parties, affiliates, or lead generators for marketing or promotional purposes. Mobile information is used solely to deliver the messaging program you opted in to.
4.9 Changes to or Termination of the Program
Ravera and Properties reserve the right to modify, suspend, or terminate the Program (in whole or with respect to any Property) at any time, with or without notice. Continued participation after a change constitutes acceptance of that change.
5. AI-Assisted Communications and Recording
The Services use the Ravera AI Assistant to handle certain SMS, voice, email, and chat replies on behalf of Properties. The Ravera AI Assistant identifies itself as automated upon first interaction in any new conversation thread, and a path to a human agent at the Property is available at any time. By using the Services, you acknowledge that some of your communications may be processed and answered by an AI system, and you expressly consent to the recording, monitoring, storage, and processing of those communications as described in our Privacy Policy. This consent applies regardless of any state law that would otherwise require all-party consent for the recording of communications.
If you do not wish to interact with an AI system or to have your communications recorded, do not communicate with a Property through the Services. You may request a human agent at any time by replying AGENT to an SMS, asking for a human during a voice call, or contacting the Property directly.
6. User Submissions
If you submit information, photos, videos, or other content through the Services (for example, in connection with a maintenance request, application, or message to a Property), you grant Ravera and the Property a non-exclusive, worldwide, royalty-free license to use, store, reproduce, and display that content for the purposes of operating the Services and providing the requested service. You represent that you have all rights necessary to grant this license and that your content does not violate any third-party rights or applicable law. You will not submit content that contains viruses, malicious code, illegal material, or content that infringes the rights of any third party.
7. Third-Party Services
The Services rely on third-party providers, including providers of messaging and voice infrastructure, payment processing, identity verification, screening, email delivery, and AI/ML technology. Your use of any third-party service may be subject to that provider’s terms and privacy policy. We are not responsible for third-party services or content, except where required by law or contract.
8. Disclaimers
The Services are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by applicable law, Ravera and its affiliates, officers, directors, employees, and service providers disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. Without limiting the foregoing:
- Ravera does not warrant that the Services will be error-free or uninterrupted, or that any defects will be corrected.
- Ravera does not guarantee delivery of any particular SMS, voice, email, or chat message.
- Ravera makes no representations regarding any Property, unit, lease, application outcome, or tenancy.
- Information generated by AI features may contain errors or inaccuracies and should not be relied upon as a substitute for professional advice or for verified information from the Property.
9. Limitation of Liability
To the maximum extent permitted by applicable law, in no event will Ravera or its affiliates, officers, directors, employees, or service providers be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or use, arising out of or related to the Services, the SMS Program, or these Terms, whether based on contract, tort, statute, or any other legal theory, and whether or not Ravera was advised of the possibility of such damages.
To the maximum extent permitted by applicable law, the total aggregate liability of Ravera arising out of or related to these Terms or the Services will not exceed one hundred U.S. dollars (US$100.00).
Some jurisdictions do not allow certain limitations of liability, so portions of the foregoing may not apply to you. Nothing in this Section limits any rights that, under applicable law, cannot be limited by contract.
10. Indemnification
You agree to indemnify, defend, and hold harmless Ravera, its affiliates, officers, directors, employees, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the Services; (c) your violation of applicable law (including the TCPA, fair housing laws, or consumer-protection laws); or (d) your infringement of any third-party right.
11. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we determine, in our reasonable discretion, violates these Terms, the rights of a Property or another user, or applicable law, or that poses a risk to the integrity or security of the Services. Sections that by their nature should survive termination — including disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and miscellaneous provisions — will survive.
12. Informal Dispute Resolution
Before filing a lawsuit, we ask that you first contact us at support@ravera.co with a written description of your dispute and provide us at least thirty (30) days to attempt to resolve the matter informally. This Section does not apply to actions seeking injunctive relief or to small-claims-court actions, and does not waive any rights you may have under applicable law.
13. Governing Law and Venue
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services that is not resolved under Section 12 will be brought exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction of those courts. Nothing in this Section limits any non-waivable rights you may have under the law of your state of residence.
14. Force Majeure
Ravera will not be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, fires, floods, epidemics, pandemics, civil disturbances, terrorist acts, war, government actions, labor disputes, internet or telecommunications outages, third-party service-provider failures, and cyberattacks.
15. Notices
Notices to Ravera must be sent by email to support@ravera.co and, where required to be in writing, by certified mail to Ravera Group LLC at the address available on ravera.co. Notices to you may be sent by email to the address you have provided, by SMS to the phone number you have provided, by posting on the Services, or by any other method permitted by applicable law. Notices are deemed received on the date sent (for email and SMS) or on the date posted (for notices posted on the Services).
16. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page with an updated “Last Updated” date. Material changes will be communicated through the Services or by email where appropriate. Your continued use of the Services after an update constitutes acceptance of the updated Terms.
17. Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Ravera regarding the Services and supersede any prior agreements on the same subject matter.
Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
No Waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other right or remedy.
Assignment. You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
No Third-Party Beneficiaries. These Terms create no rights for any third party other than the parties hereto, except that Ravera’s affiliates, officers, directors, employees, and service providers are intended third-party beneficiaries of Sections 8, 9, and 10.
Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
18. Contact
Ravera Group LLC
General support: support@ravera.co
Privacy: privacy@ravera.co
Website: https://ravera.co